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Delivery & Returns

The delivery schedules quoted on our product pages are Working Days and intended as a guide only. Schedules are based on our experience of what is the approximate AVERAGE delivery period of the relevant supplier. For more information please see Terms and Conditions of supply with particular reference to: SECTION 4 and 5.

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Most of our items are delivered to ENGLISH addresses free of charge if the item is over £50.00*
If the item is under £50.00 there will be a £4.00 delivery charge added in the shopping basket
Where Products of below £50.00 in value are shown as having Free Delivery this means when aggregated with other products to achieve minimum order value of £50.00.

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The price you see in the shopping basket after you have entered your postcode is the price that you will pay, all prices are inclusive of VAT.
*Owing to carrier charges with certain suppliers there may be parts of the UK where an additional delivery charge may be added this will be clearly stated in the shopping basket
*Product Ranges Such as the Fencing, Live Plants and some Pots are subject to a Pallet Delivery System with a one off charge of £40 regardless of number of items in same range ordered.

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For Information on Deliveries to Northern Ireland, Channel Islands, Isle of Wight, Isle of Man & Scottish Islands please contact us on the links shown below.  Some of our products are available for delivery into these areas. All Deliveries to addresses outside the UK Mainland Will Incur a delivery charge.

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Please assume that delivery of larger Items examples including Sheds, Summerhouses, Log Cabins, Greenhouses, Garden Structures, Garden Furniture, Large BBQ's etc. is to Kerb Side.  Customers are advised not to assist with off-loading. Many Delivery Drivers (but not all) will help to move items beyond the kerb but at Kerb Side goods become your responsibility.


Orders placed during a weekend where next day delivery is stated will usually be delivered on the following Tuesday. We do not usually deliver on a weekend. Bank Holiday Weekends: Next Day Delivery Orders received over a bank holiday weekend will usually be delivered on the following Wednesday. No deliveries are made between Christmas and New Year.
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In the unlikely event that you wish to return your product any unopened non-faulty items returned by you to our premises or address of our choosing complete with packaging, manuals / instructions and any fixings within 14 days (7 Days in the case of Timber or Stone Products) of purchase may obtain a full refund. If it is required that we collect there will be a carriage cost.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving by us our our agents of faulty goods i.e. please insure goods that are returned to us as the liability for goods whilst in transit is yours.

If you wish to Return your product please contact us for a Returns Form via the Contact us section or Telephone 01636 858290 (Customer Services)
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We take our Customers Privacy and Security very seriously.
Our web site is secure to the very latest requirements and we believe that the possibility of exposure of our customers private information to unauthorised access is as close to zero as can possibly be managed.  We do not store customers Purchase Card Information on our systems - our payments are taken using the combined services of Sage Pay and Streamline (part of the Nat West Bank Group).
For full details on our Privacy Policy please click on the link at the foot of every page.
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Notwithstanding any information above:
Please Note Any Trading on this Website is in accordance with the Consumers Cancellation Rights for Distance Selling 2000.