Christmas period orders (25th December - 3rd January):
Orders placed between the 25th December - 3rd January will be processed from the 4th January. With warehouse and supplier closures over the festive period, we want to assure you that your order will still be held with us and ready to be dispatched as soon as possible in the new year. We hope you have a merry Christmas and a happy new year!
Covid-19 and General Delivery Update:
Covid 19 is still impacting heavily on much of our supplier side (written 16th-October 2021). In the main our product is manufacturered either in Europe or the Far East and most product that is manufactured in the UK relies on components coming in from the Europe or the Far East. Deliveries of all European products are beset by difficulties and delays caused generally by a combination of Covid and Brexit. The UK is very advanced with its vaccine programme meaning however that is not the case especially in Eastern Europe. Many factories are simply having to close for two week periods when they get an outbreak of Covid. Of course these closures are not predictable and they always have a knock on effect on deliveries. We have also had instances of Drivers being taken ill with Covid whilst en-route to the UK. This means that the truck simply stops until another driver can get to it.
Driver Shortage: The well documented driver shortage that is affecting product on supermarket shelves and generally across the broader economy is also affecting us and our deliveries. We are scheduling deliveries with courier companies only to find that on teh day, the courier company doesn't have a delivery driver to action the delivery. Covid and its self-isolation rules are also affecting availability of drivers.
THE GOOD NEWS! All of our deliveries are being made. Your product will be delivered if you haven't already received it. If you are one of the unlucky ones and your delivery is delayed, please accept our sincere apologies and be very sure that we are working VERY HARD to try to prevent delivery delays and where we cannot prevent them we are trying to reduce delays.
Unfortunately we are not able to give delivery schedule guidelines before an order is placed beyond the message on each product page and as per below. At the moment we are unable to offer any sort of express or expedited deliveries and the lead times shown on the product pages are what have been advised by the manufacturers and cannot be brought forward.
Due to the fact that many people all over the UK are spending more time at home than ever we have seen an increase in order volumes as people are striving to carry out home improvements and make the most of the space they have at home. As a result of this spike in order volumes and increased demand, we are seeing some delays in deliveries of certain items however please be assured that ALL ORDERS WILL BE DELIVERED.
The current National Emergency is affecting all of us in some way and we kindly ask that during this time whilst we all come to terms with the ‘new normal’ that you be kind and patient as all of our staff are working tirelessly round the clock to ensure that all orders are fulfilled and all customers kept up to date with changes to delivery guidelines. We realise that this new way of working can cause frustration but please keep in mind that all of our staff have the right to work without fear of threat and everyone is doing their best for our much appreciated customers. If you do experience a delay in the delivery of your goods please accept our apologies.
Most delivery companies are now running a non-contact delivery service where they will ask you to kindly remain in the house whilst your delivery is carried out, this is to protect both you and the delivery staff and to comply with the social distancing advice put forward by the government
We will keep the website updated and all staff briefed daily as the situation evolves.
Please keep watch over your order confirmation, which has a dynamic link (Updated daily) to delivery information, emails and spam folder for further information relating to existing orders however for the moment at least we are very much running as business as usual
Thank you for your understanding during these challenging times
Garden Chic Customer Service Team
Gudrum Classics Ltd
Simply Log Cabins