BUSINESS AS USUAL
DELIVERIES ARE GOING AHEAD BUT WITH DELAYS AND SOME EXCEPTIONS 20/05/2020
As with any responsible business and individual our first priority is safety. Safety to us means the health, safety and well-being of staff, customers and the population at large. We will adhere strictly to Government Guidelines and will take any action that we perceive to be responsible or within a duty of care to protect all parties.
Most products on Garden Chic are sourced direct from suppliers stock and suppliers arrange the delivery to you, our customers. As you may expect we are expecting some delays on certain deliveries. In the main suppliers are endeavouring to hit reasonable delivery periods however the current circumstances are affecting staff availability and delivery vehicles etc.
Unfortunately we are not able to give delivery schedule guidelines before an order is placed beyond the message on each product page and as per below.
We are beginning to see some delays in deliveries of certain items however please be assured that ALL ORDERS WILL BE DELIVERED. The current National Emergency is affecting all of us. Delivery drivers and warehouse staff are not an exception however our business is very robust, our staff are amazing and suppliers are meticulous in their efforts. If you do experience a delay in the delivery of your goods please accept our apologies.
As of 25/03/2020 many of our suppliers and carriers have announced that they are not currently going to be able to deliver to the following postcode locations:
IV, KW, PA, PH and other remote postcodes.
With the closure of many hotels and B&Bs the drivers are not able to make deliveries to these areas without a stop over in line with the legal driving requirements. Please contact us if you are in any doubt before placing an order.
Owing to Social distancing our suppliers are taking the view that at the moment two man deliveries are a risk to the delivery staffs health as it is potentially unsafe to have two people in one vehicle hence they are seeking an alternative delivery method with the result that many larger items will have a rather delayed delivery schedule. We have had some offers from customers that they would like to offload themselves, however this is not a possibility. The two man delivery couriers that are used by us and our suppliers are carefully selected, fully insured and have had specific manual handling training. We cannot authorise the offloading of heavy or bulky items by members of the public for these reasons.
Many delivery companies are now running a non-contact delivery service where they will ask you to kindly remain in the house whilst your delivery is carried out, this is to protect both you and the delivery staff and to comply with the social distancing advice put forward by the government
We will keep the website updated and all staff briefed daily as the situation evolves.
Please keep watch over your order confirmation, which has a dynamic link (Updated daily) to delivery information, emails and spam folder for further information relating to existing orders however for the moment at least we are very much running as business as usual.
Specific Supplier Information:
Deco Pak - Deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to provide a delivery Shedule.
DuraMax Sheds - Deliveries are extended UP TO a 25 working days, usual schedule is 10 - 15 working day
Eden Greenhouses - Deliveries schedules now up-to 40 working days. Many deliveries are much quicker however we are unable to give schedules ahead of an order. Vehicles are being added to the fleet.
Elite Greenhouse: Delivery is around 40 working days.
Forest Garden - Orders that require an assembly service have been postponed until further notice, as of Tuesday 24th March. Guideline leadtime on delivery of Forest Garden produict order is currently 28 working days. All customers will be contacted ahead of delivery with a delivery date. There may be some delay on larger items.
Haemmerlin: All deliveries suspended until Covid 19 restrictions are lifted.
Halls Greenhouses -Deliveries schedules now up-to 40 working days. Many deliveries are much quicker however we are unable to give schedules ahead of an order. Vehicles are being added to the fleet.
Juliana Greenhouses -Deliveries schedules now up-to 40 working days. Many deliveries are much quicker however we are unable to give schedules ahead of an order. Vehicles are being added to the fleet.
KelKay - Deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to provide a delivery Shedule.
Keter - Deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to provide a delivery Shedule.
La Hacienda - Deliveries are extended UP TO a 5 - 7 working days, our usual being 3 - 5 working day.
Lifetime Sheds - Deliveries are extended UP TO a 15-20 working days, our usual being 10-15 working day.
Mercia: Mercia deliveries are currently going ahead with many products delivered with the stated schedule however please allow upto 21 working days for delivery. Assembly service is currently suspended. Sale of Fence Panels, Fence Posts and accesories are suspended until Covid 19 restrictions are lifted. 1st May 2020: All Mercia product Orders are currently suspended. This is owing to massive order volumes received in April and to allow production time and space to fullfil these orders.
Palram - Deliveries schedules have been extended from our usual 3 - 5 Working Days (+2 days for larger items) to 5 - 7 Working Days (+5 days for larger items).
Rowlinson: Have announced that all deliveries are suspended for the duration of the lockdown. They may or may not re-commence home deliveries after the emergency is over.
Shire - Installation services for Shire sheds and garden structures have temporarily been suspended. Many buildings now have a leadtime of 14 weeks.
Vitavia Greenhouses - Delivery Schedules are extended UP TO a 40 working days from our standard 20 working days. Deliveries to the following postcodes have also been temporarily suspended until further notice. Products can still be purchased for pre-order to these postcodes, but we are unable to provide a delivery date at this time. Postcodes include AB, BB, BD, BH, BL, BT, CA, CF, CH, DD, DG, DH, DL, DT, EH, EX, FK, FY, G, GY, HR, HS, IM, IV, JE, KA, KW, KY, L, LA, LD, LL, ML, NE, NP, PA, PH, PL, PR, SA, SR, SY, TA, TA, TA, TD, TR, WA, WN and ZE.
Yardmaster: Suspended production and deliveries until mid-May 2020.
The above list is intended as a guide and is not exhaustive. Many items will be delivered well within these guidelines.
Please remember, the current National Emergency is Temporary. ALL ORDERS WILL BE DELIVERD however there may be some delays on delivery.
Thank you for your Understanding
Garden Chic Customer Service Team
Gudrum Classics Ltd
Simply Log Cabins