Our Privacy Statement
You may well note that every page of our www.gardenchic.co.uk web site is protected under a security certificate. This is identifiabable in the browser name - url: Every page starts with https:// The "s" indicates secured pages. The point of this is to add an extra layer of data security to any transaction, including simply leaving a message right up to purchase of a building, that you may have with our web site.
Our Privacy Statement
Security issues plus comments regarding the control of data across the internet. This section also outlines our intentions and procedures regarding the handling of data and secure information.
Our goal mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Gudrum Classics Ltd wants to demonstrate its commitment to your privacy, it has agreed to disclose its privacy practices.
or write to us at:
Gudrum Classics Ltd
Beacon Hill Office Park
Information Collection and Use
Gudrum Classics Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Gudrum Classics Ltd collects information from our users at several different points on our website. Orders We request or used stored information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfill customer’s orders. The contact information including Name, Address and Telephone Number may be passed to suppliers and carriers in order to fulfill the order. If we have trouble processing an order, this contact information is used to get in touch with the user.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to provide contact information more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will have to repeat information previously entered into areas on the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and Barclays Merchant Services in conjunction with Secpay Ltd. to receive and confirm payments for our goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site may contain links to other sites. Please be aware that we Gudrum Classics Ltd are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. We use this information to provide details of offers and new products available on the site and provide an opt-out link on all emails for the user to be removed from this mailing list. Users opting out of the mailing list will be removed from the list within 5 working days of receiving the opt out notification.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Recommend to a friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Gudrum Classics Ltd will automatically send the friend a one-time email inviting them to visit the site. Gudrum Classics Ltd stores this information for the sole purpose of sending this one-time email. The friend may contact Gudrum Classics Ltd at firstname.lastname@example.org to request the removal of this information from our database.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When any form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the encryption software provided by Braclays Merchant Services and Secpay Ltd. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to email@example.com
Supplementation of Information
In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if our customers qualify for any of our credit facilities, we use their name and other information to request a credit report. Once we determine a user’s credit-worthiness, this document is destroyed
In order for this website to enhance its ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalised user profile. When a user makes a purchase from either of these two companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences. Site and Service Updates. We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will provide a way to correct, update or remove that user’s personal data provided to us. This can be done by emailing our Customer Support. [Some sites may also provide telephone or postal mail options for updating or correcting personal information].
Our users are given the opportunity to 'opt-in' of having their information used for purposes not directly related to our site at the point where we ask for the information. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications firstname.lastname@example.org [Some sites are able to offer opt-out mechanisms on member information pages and also supply a telephone or postal option as a way to opt-out.] Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
When your personal data will be shared
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. These are companies that are legally connected to us, because of the way in which they are owned.
We may share your personal data with selected third parties including:
• business partners, suppliers, couriers, shippers, agents and sub-contractors for the performance of any contract we enter into with them or you;
• advertisers and advertising networks that require the personal data to select and serve relevant adverts to you and others;
• analytics and search engine providers that assist us in the improvement and optimisation of our site; and
• credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal data to third parties:
• in the event that we sell or buy any business or assets, in which case we may provide your personal data to the prospective seller or buyer of such business or assets;
• if Gudrum Classics Ltd or substantially all of its property are bought by a third party, in which case personal data held by it about its customers will be one of the transferred property; and
Where we use your personal data
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
How long we will store your personal data
We will continue to store your personal data in circumstances where the criteria set out below is satisfied. We will review this annually to help ensure that your personal data is not stored for longer than necessary.
Your personal data will be held with us for as long as you are actively purchasing with us as your contact details will be used in order to ensure we can fulfil your order and communicate order updates to you.
You have a number of legal rights in relation to your personal data. If you wish to exercise any of your rights in relation to the way we use your personal data, or require any further information, please contact us using the contact information set out below.
We will aim to respond to your request to exercise any of your rights as set out below and contact you directly within one month from the date of your request. If we are unable to deal with your request within this time, we will contact you directly with the reasons for the delay, and details of an extension to our one month response time.
We will only refuse a request made by you to exercise one of your rights if:
• we are required to do so by law;
• we cannot verify your identity;
• you already have the information that you have requested from us; or
• we consider your request to be excessive.
Where we consider your request to be excessive, we reserve the right to charge a reasonable fee based on administrative costs and expenses.
Right of access. You have the right to ask us whether we use personal data relating to you. If we do hold any of your personal data, you have a right to a copy of this free of charge. If you require any further copies of the same personal data, we reserve the right to charge a reasonable fee based on administrative costs.
If you require the personal data we hold about you, please make your request in writing addressed to the contact details set out below and include in your request whether you have a preference of receiving a physical or digital copy. Please specify the information that you require in as much detail as you can, so that we can deal with your request as efficiently as possible.
Right to object. You have the right to object to the way we use your personal data, in certain circumstances, for the reason that you object to the legal basis we rely on to use your data. If you object to our use of your personal data, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you object to us using, and why you object to the way in which we use it.
Right to object to profiling. You have a right to object to us making a decision on the basis of your personal data by using computer programmes that make decisions automatically, where such a decision would significantly affect you. We do not use your personal data in this way.
Right to object to direct marketing. You have a further right to object to our use of your personal data for direct marketing purposes. If you object to our use of your personal data for direct marketing, please contact us using the contact information set out below so that we can process your request. As part of your request, please include details of the types of information you object to use using, and why.
Right of correction. You have the right to ensure that the personal data we hold about you is accurate and up to date. If you believe your personal data may no longer be accurate or up to data, please contact us using the contact information set out below so that we can consider your request. Until we can verify that your personal data is correct, we will stop using it from the time of your request. As part of your request, please include details of the types of information you would like us correct, and why.
Right to be forgotten. You have the right to have the personal data we hold about you deleted in certain circumstances. Should you wish to have your personal data erased, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details on the types of information you would like us to delete, and why.
Right to restrict. You have the right to restrict the way in which we use your personal data in certain circumstances. This means that we would only be able to use your personal data for carrying out certain actions. If you wish to only have your personal data used in a certain way, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you would like use only in certain ways and why.
Right to portability. You have the right to have us transfer your personal data, where it is technically feasible, directly to another organisation who you wish to deal with your personal data. This is so that you do not have to input your personal data on numerous occasions. You also have the right to receive your personal data in a commonly used, electronic format so that you can transfer your personal data to another organisation indirectly.
If you wish to make a portability request, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you would like us to transfer, who you would like your personal data transferring to, why you would like your personal data transferring and whether you would like us to transfer your personal data to the elected organisation directly, or to you, so that you can do this indirectly.
Please note that your exercise of this right would not require us to delete your personal data, and that we will respond to your requests for free unless we consider your request to be excessive.
Communications from Us:
Unless you place an order with us or contact us and request that we contact you - we will not contact you.
When you place an order our web site will automatically go through the following processes. These processes do not feature an opt out option as it is necessary that that you receive the information for the fullfilment of your order:
1) The Web site will send you an order confirmation which may include information regarding delivery
2) The web site will send a confirmation that your order is being processed
3) You may be contacted by us, our suppliers or a courier to arrange delivery
4) You will receive an e-mail thanking you for your order with following emails which may request that you consider posting a review about your experience of ordering from us. It is entirely at your descretion whether you respond to that message.
The following Processes do feature an opt out option:
If you have requested a news letter by opting in at the point of order - we may periodically send information relating to special offers.
All in coming and out-going telephone conversations may be recorded and may be used in communications between us or as evidence of "Verbal Contract" or otherwise. Recordings, where held, are for our sole use and will not be held for a period of longer than 12 months. Not all conversations are recorded. Recordings of conversations will not be forwarded except to comply with any legislative statute, Police requests or by instruction from a Court of Law or other legislative bodies. Any forwarding of recorded conversations will be made in the electronic format in which the conversations are stored. No conversions or editing will take place.
PLEASE NOTE: In the event that an order or credit application fails we reserve the right to contact you through either the phone number or e-mail address provided. This is a reactive measure simply so that we can check our systems - it is not a Cold Call and is simply a customer support call for information.
Notification of Changes
As we process a large volume of personal data on a regular basis, we have appointed Andrew (surname with-held for privacy reasons) as our Data Protection Officer and Information Security Manager. Both individuals are your point of contact for any questions, comments or requests regarding this policy.
For the purposes of data protection law, we are a data controller in respect of your personal data. Should you have any queries about your personal data or any questions about this policy, please contact us by using the following details:
Andrew – Data Protection Officer – email@example.com
Gudrum Classics Ltd
Notts. NG24 2TN, UK
Telephone: 01636 858 290