Delivery & Returns

Most of our items are delivered to England and Wales free of charge if the item / order value is over £50.00*
If the item is under £50.00 there will be a £5.00 delivery charge added in the shopping basket
Where Products of below £50.00 in value are shown as having Free Delivery this means when aggregated with other products to achieve minimum order value of £50.00

Certain products do have a delivery charge which may vary dependent on the item and your location. Please contact us for further information or to get a quote for delivery to your postcode area.

If you select to pay via the personal finance option the goods will need to be delivered to the billing address which will be the address that is verified on the finance application form.

Certain Product Ranges have a Flat Rate Delivery Charge for example: The Pot Co planters and decorative pots, Satu Bumi plant pots.

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Please Note: all fencing and trellis has a minimum order quantity of 3 panels, this is because of how the panels are delivered and unfortunately is non negotiable. It is not required that 3 of the same size panels be ordered, panels can be mix and match however all 3 panels must be from the same manufacturer i.e. Grange or Forest Garden, for example you could not order 2 x Grange panels and 1 x Forest Garden panel in the same order. For further information or if you are in doubt please contact us prior to placing an order.

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*Owing to carrier charges with certain suppliers there may be parts of the UK where an additional delivery charge may be added to the order, we will let you know in the basket or via email if this is the case. With such manufacturers as Shire and Mercia there will always be a delivery charge into Scotland.

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Orders placed during a weekend where next day delivery is stated will usually be delivered on the following Tuesday. We do not usually deliver on a weekend. Bank Holiday Weekends: Next Day Delivery Orders received over a bank holiday weekend will usually be delivered on the following Wednesday. No deliveries are made between Christmas and New Year.

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Unfortunately we are unable to offer delivery outside of UK Mainland, this includes but is not limited to areas such as Northern Ireland, Ireland, Channel Islands, Scottish Isles.

- Please contact us for more information PRIOR to placing any order for delivery outside of UK Mainland as regrettably in almost all cases delivery will not be possible

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Please assume that delivery of larger Items examples including Sheds, Summerhouses, Log Cabins, Greenhouses, Garden Structures, Garden Furniture, Large BBQ's etc. is to Kerb Side only. Customers are advised not to assist with off-loading. Many Delivery Drivers (but not all) will help to move items beyond the kerb but at Kerb Side goods become your responsibility. Where goods are delivered on a pallet the delivery companies do not usually remove the packaging or pallets after delivery.


If the product you have purchased has an assembly option and you choose to take this assembly service then the delivery and assembly will not usually take place on the same date. The independent assembly company will endeavor to complete the assembly within 7 working days of delivery. It is very important that all parts are checked and verified before the independent assembly company arrives to carry out the work as failure to do so could result in unnecessary delays once the company arrives.


Orders placed during a weekend where next day delivery is stated will usually be delivered on the following Tuesday. We do not usually deliver on a weekend. Bank Holiday Weekends: Next Day Delivery Orders received over a bank holiday weekend will usually be delivered on the following Wednesday. No deliveries are made between Christmas and New Year.
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In the unlikely event that you wish to return your product any unopened non-faulty items returned by you to our premises or address of our choosing complete with packaging, manuals / instructions and any fixings within 14 days (7 Days in the case of Timber or Stone Products) of purchase may obtain a full refund. If it is required that we collect goods, we may offer that service in certain cases, however there will be a carriage cost.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving by us or our our agents of faulty goods i.e. please insure goods that are returned to us as the liability for goods whilst in transit is yours.

If you wish to Return your product please contact us for a Returns Form via the Contact us section or Telephone 01636 858290 (Customer Services)

In all cases of return the goods must be packaged correctly.  In the case of discretionary returns this means that goods must be in their original and unopened packaging.  In teh case of faulty returns the goods must be packaged in such a way that the carriers can handle the consignment (this usually means in a box or bag).
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We take our Customers Privacy and Security very seriously.
Our web site is secure to the very latest requirements and we believe that the possibility of exposure of our customers private information to unauthorised access is as close to zero as can possibly be managed.  We do not store customers Purchase Card Information on our systems - our payments are taken using the combined services of Sage Pay and Streamline (part of the Nat West Bank Group).
For full details on our Privacy Policy please click on the link at the foot of every page.
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For customers peace of mind please be assured that all trading on this web site is in accordance with the Consumer Contracts Regulations 2013 and updated 2017 which supercedes the Distance Selling Regulations.

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